Best Buy Pushy Sales Rep with Warranty?
I made an $800 purchase with 2 items yesterday at Best Buy. I was offered the extended warranty on both ($220 extra) and for the first time I declined. The sales rep became so pushy and overly rude that my wife and I almost left the store. She made numerous comments implying my ignorance in electronics and how much I needed the warranty. My Question: Is there a reason she was so pushy? Does she get commission? A better schedule? A Bonus? Anything? for making warranty sales?
First off, Best Buy doesn’t have warranties. They have protection/replacement plans (Black Tie Protection).
No, there is no commission or perks other than the manager saying good job to department X during Chalk Talk at opening the next day.
However, the Black Tie Protection (BTP) is a lot of what makes or breaks the day in terms of reaching budget.
We always have to offer, and explain the benefits, but there is absolutely no reason to be pushy about it. Customers have to make their own decisions about what they want. Also, there’s a 30 day grace period in which you can decide to add the BTP to a purchase.
I’m sorry that you had such a bad experience with the salesperson. At Best Buy we try to handle each customer’s case individually and get you what you need, and there’s no point in pushing something a customer doesn’t have an interest in. I hope that you will continue shopping at Best Buy.
Electronics Store Sales – Glengarry Glen Ross Parody
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